Shipping policy

Shipping Policy

Last updated: July 14, 2026

At Aagayam, every piece of jewellery is crafted with exceptional care and precision. Whether your order is ready to ship or handcrafted specifically for you, we strive to ensure it reaches you safely and securely.

Order Processing

Orders are processed within 1–3 business days after payment confirmation.
Made-to-order or custom pieces may require 2–6 weeks for production before shipment.
Business days exclude weekends and public holidays.

Once your order has been shipped, you will receive a confirmation email with tracking information.

Domestic Shipping (India)

We offer shipping across India.

Standard Shipping: 3–7 business days
Express Shipping: 1–3 business days (where available)

Delivery timelines may vary depending on your location and courier availability.

International Shipping

We ship to selected countries worldwide.

International delivery typically takes 5–15 business days, depending on the destination and customs processing.

Customers are responsible for any applicable:

Customs duties
Import taxes
VAT/GST
Local handling fees

These charges are determined by your country's customs authority and are not included in the purchase price or shipping charges.

Shipping Charges

Shipping charges are calculated during checkout based on:

Destination
Package weight
Shipping method

Any promotional free shipping offers will be clearly indicated during checkout.

Tracking Your Order

Once your order is dispatched, you'll receive an email containing:

Your tracking number
Courier details
Estimated delivery date (where available)

Please allow up to 24 hours for tracking information to become active.

Delivery

Please ensure that the shipping address provided during checkout is accurate and complete.

Aagayam is not responsible for delays or failed deliveries caused by:

Incorrect shipping information
Recipient unavailability
Customs clearance delays
Weather or natural events
Carrier disruptions beyond our control

Signature on Delivery

Certain high-value orders may require a signature upon delivery to ensure the security of your purchase.

Lost or Damaged Packages

If your package arrives damaged or appears to have been lost in transit, please contact us within 48 hours of the expected delivery date.

Please include:

Your order number
Photographs of the package (if damaged)
A brief description of the issue

We will work with the shipping carrier to resolve the matter as quickly as possible.

Address Changes

If you need to modify your shipping address, please contact us as soon as possible after placing your order.

Once an order has been shipped, we may not be able to make changes.

Delays

While we strive to deliver every order promptly, shipping timelines are estimates and may occasionally be affected by circumstances beyond our control.

We appreciate your patience should unexpected delays occur.